Operations Support Executive (Customer Service) - Bali, Indonesia

Join TransPak as an Operations Support Executive in the heart of Bali and lead a dynamic team dedicated to delivering exceptional customer service. In this pivotal role, you will oversee daily operations, mentor staff, and ensure seamless resolution of complex customer issues. As part of our growing team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will play a crucial role in maintaining high service standards and driving customer satisfaction.

At TransPak, we are committed to innovation and excellence. Our team thrives in a fast-paced environment, using the latest tools and technologies to streamline operations and enhance customer experiences. This role offers a unique opportunity to grow within a company that values professional development and career advancement.

Daily, you will handle customer inquiries, manage service requests, and coordinate with cross-functional teams to ensure all operations run smoothly. Your ability to adapt to changing priorities and your strong problem-solving skills will be instrumental in delivering outstanding service to our valued customers.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure adherence to service standards.
• Mentor and train staff to maintain high levels of customer service.
• Resolve complex customer issues efficiently and effectively.
• Coordinate with cross-functional teams to streamline operations.
• Monitor and report on key performance indicators (KPIs).
• Implement and monitor quality improvement initiatives.
• Handle customer inquiries and service requests promptly.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer service or operations support.
• Proven track record of delivering exceptional customer service.
• Strong knowledge of CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with project management tools like Asana or Trello.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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