Merchant Success Executive (EDC Sales) - Bali

Join BukuWarung as a Merchant Success Executive (EDC Sales) in Bali!

BukuWarung, a leading fintech company empowering micro and small businesses across Indonesia, is expanding its team in Bali. We’re looking for a dynamic and results-driven Merchant Success Executive (EDC Sales) to join our growing team in Bali. In this role, you’ll be responsible for onboarding and supporting merchants using our Electronic Data Capture (EDC) solutions, ensuring they achieve maximum value from our products.

Bali, with its vibrant business community and growing fintech sector, offers the perfect environment for you to thrive. You’ll work closely with local merchants, providing them with the tools and support they need to succeed in the digital economy.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Onboard and support merchants in Bali, helping them integrate and maximize the use of EDC solutions.
• Conduct merchant visits to understand their business needs and provide tailored solutions.
• Monitor merchant transactions and provide insights to improve their financial performance.
• Collaborate with the sales team to drive merchant acquisition and retention.
• Provide exceptional customer service to ensure merchant satisfaction and loyalty.
• Stay updated with industry trends and best practices to continuously improve merchant success strategies.
• Generate and track key performance indicators (KPIs) to measure the success of merchant onboarding and support.
• Participate in team meetings and contribute to the development of merchant success strategies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in sales, business development, or a related field, preferably in the fintech or EDC industry.
• Strong understanding of the Indonesian fintech landscape and merchant needs.
• Excellent communication and interpersonal skills.
• Proficient in using sales tools such as Salesforce, HubSpot, or similar CRM systems.
• Fluency in both English and Bahasa Indonesia.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Passion for helping small businesses succeed and grow.

🛠️ Keahlian

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