Customer Service and Administrative Assistant - Awfully Chocolate

Join Awfully Chocolate Pte Ltd as a Customer Service and Administrative Assistant and play a pivotal role in delivering exceptional customer experiences while supporting our daily operations. Based in the vibrant heart of Canggu, Bali, this position offers a unique opportunity to work in a dynamic environment where creativity and customer service go hand in hand. Our mission is to create delicious, high-quality chocolates that bring joy to our customers, and your role will be crucial in ensuring that every interaction with our brand is memorable.

As a Customer Service and Administrative Assistant, you will be the first point of contact for our customers, handling inquiries, complaints, and orders with professionalism and a smile. You will also assist with administrative tasks, ensuring that our operations run smoothly. This role is perfect for someone who is passionate about customer service, organized, and eager to be part of a growing company in the heart of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and orders via email, phone, and in-person, ensuring a high level of satisfaction.
• Assist with administrative tasks, including data entry, scheduling, and maintaining office records.
• Support the sales team by providing product information and assisting with order processing.
• Coordinate with suppliers and vendors to ensure timely delivery of ingredients and materials.
• Maintain a clean and organized workspace, adhering to company policies and procedures.
• Assist with event planning and coordination, including setting up displays and assisting with customer interactions at trade shows and events.
• Provide support to the marketing team by assisting with social media management and customer engagement.
• Stay up-to-date with industry trends and best practices in customer service and administrative support.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or administrative roles, preferably in a retail or hospitality environment.
• Proficient in using Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Ability to work well under pressure and in a fast-paced environment.
• Customer-focused attitude with a passion for delivering exceptional service.
• Familiarity with e-commerce platforms and CRM systems is a plus.
• Enthusiasm for working in a creative and vibrant environment, with a passion for food and chocolate.

🛠️ Keahlian

Lowongan Terkait